Key points to know
Used only for service, support, billing, compliance, and records.
Provide accurate details and use public channels responsibly.
Reports can be submitted anytime, but response still depends on validation and queue load.
Guidelines for practical use
Submit accurate details
Wrong names or account numbers can delay validation.
Share only what is needed
Do not send extra sensitive information unrelated to the concern.
Avoid duplicate reporting
Repeat reports only when there is a meaningful update.
Policy updates
This disclosure may change for service, legal, or operational reasons.
1. Information collected
Public pages may collect identity, contact, account, location, and service concern details that are voluntarily submitted for inquiries, applications, billing questions, installation requests, or technical reports. Only information reasonably connected to the request should be submitted.
- ExamplesName, mobile number, email, account number, service address, and issue description.
- SourceData may come from public forms, direct support contact, registration, or follow-up verification.
2. How information is used
Submitted information may be used to identify the account, validate entitlement, open support tickets, respond to reports, coordinate field visits, provide billing notices, and maintain service records required for operations, compliance, and dispute handling.
- To confirm subscriber identity before account-specific assistance is provided.
- To coordinate installation, troubleshooting, repair, and collection activity where relevant.
- To maintain service logs, payment history, and support records for operational continuity.
3. Retention and security
Information is retained only for as long as reasonably necessary for service operations, audit trails, complaint handling, dispute review, legal compliance, and account history. Reasonable technical and administrative safeguards are applied to reduce unauthorized access or disclosure.
- Some records may be retained longer when complaints, reconciliation, or lawful requests require it.
- Users should avoid transmitting unnecessary sensitive data through public channels.
4. Subscriber obligations and acceptable use
Subscribers and applicants must provide accurate information, protect account credentials, and use service and public support channels in a lawful, non-abusive, and non-misleading manner. Public reporting channels must not be used for harassment, spam, false claims, or disruptive misuse.
- False or abusive submissions may be denied, documented, or escalated for review.
- Additional verification may still be required before account-specific action is taken.
5. Billing, service, and area limitations
Published plans, rates, and availability may depend on technical feasibility, branch operations, and service coverage. Fees, due dates, restoration handling, disconnection processes, and field schedules remain subject to the approved service arrangement and operational conditions.
- Coverage and installation remain subject to site inspection, network capacity, and serviceability checks.
- Published plans are for public reference and may change prospectively unless otherwise announced.
6. Support, reports, and complaint handling
Public support channels accept concerns at any time, including LOS alarms, no modem power, slow connection, no internet, wire problems, and similar service incidents. Submission of a report creates a support trail, but immediate restoration is not guaranteed.
For contact details and support channels, go to the Company Info page.
7. Policy updates
This public disclosure may be updated from time to time to reflect legal, operational, or service process changes. Continued use of the website, support channels, or subscribed service after an update constitutes acceptance of the revised notice and terms.
If clarification is needed, use the published support channels on the Company Info page.